How do I do the transformation to services

The transformation journey to services is as we have mentioned before long. The companies that have been successful have a lot of lessons learned on how they made the journey so successfully. Research at Cambridge Service Alliance have together with Pearson North America, IBM, Caterpillar, BAE Systems and Zoetis distilled those learnings in a report called "Seven Critical Success Factors in the Shift to Services". The report is available here.

In the report the seven most important Critical Success Factors (CSF) for doing the journey towards developing a scalable, repeatable and profitable service business. For each CSF there are defined actions that has to be made to successfully do the shift to services. The report can be used as a guide in your company's transformation journey.

I have copied the picture below from the Cambridge Service Alliance report.

Seven Critical Success Factors in the Shift to Services